Legal information · Hotel Mogay
Booking conditions
General conditions applicable to bookings and stays at Hotel Mogay.
Last updated: October 2026
Direct booking
You can book on Hotel Mogay's official website, by phone or by email. The rates, payment and cancellation conditions applicable to each booking are those shown during the booking process and in the confirmation you will receive, and they take precedence over these general conditions.
Prices
Prices are shown in euros and include VAT and applicable taxes. They include accommodation per night according to the room type and rate selected. They do not include additional services not expressly stated, such as breakfast, pets, parking, e-bike hire or other extras, which you can add during booking when available.
Check-in and check-out times
Unless otherwise agreed with the hotel, rooms and apartments are available from 16:00 on the day of arrival and must be vacated by 12:00 on the day of departure.
If you will be arriving outside reception hours (Monday to Friday 07:30 to 22:00; Saturdays and Sundays 08:00 to 22:00), contact us in advance so we can tell you how to get in.
Documents and guest registration
All guests, including minors, must have valid personal identification. By law, the hotel must register guests' details and report them to the authorities. Before you arrive we will send you the information to complete your details in advance.
Minors must be accompanied by their parents, legal guardians or an authorised responsible adult.
Cancellations, changes and no-shows
Cancellation, modification and no-show conditions depend on the rate chosen and are shown before you confirm your booking. To change or cancel a direct booking, contact Hotel Mogay by phone or email quoting your booking number.
Pets
Hotel Mogay welcomes dogs under the conditions shown during the booking process. Please let us know when you book so we can have everything ready.
House rules
Guests must respect the hotel's rules and the rest of other guests. The hotel may claim for damage to the premises caused intentionally or through negligence.
Complaint forms and dispute resolution
Official complaint forms (hojas de reclamaciones) are available to guests at reception. For any issue you can contact us on +34 982 440 847 or at hotelmogay@mogay.com.